Privacy Policy

1. What We Collect

We may collect account details, company details, billing information, contact lists, call scripts, prompts, call recordings, transcripts, usage logs, support communications, and any other information you upload to or generate through the Platform.

We may also collect technical data such as IP addresses, browser type, device information, access times, API usage, and system activity logs.

2. How We Collect Information

We collect personal information directly from you when you register, subscribe, upload data, configure campaigns, connect integrations, contact support, or otherwise interact with the Platform.

We may also collect information automatically through cookies, analytics tools, telephony logs, and system monitoring tools, and in some cases from third party service providers or integrations you authorise.

3. Why We Use Information

We use personal information to provide and maintain the Platform and Services, process subscriptions and payments, authenticate users, operate outbound calling features, deliver support, maintain security, troubleshoot issues, and comply with legal obligations.

We may use de-identified, anonymised, or aggregated data that does not identify you or any end user for service analytics, performance monitoring, reporting, and product improvement. We do not use Google user data obtained through Google Workspace APIs to develop, improve, or train generalized AI or machine learning models.

4. AI Calls, Recordings, and Transcripts

Where enabled, the Platform may generate AI voice output, call recordings, transcripts, summaries, and analysis data. These outputs may contain personal information and are handled as Client Data.

You are responsible for ensuring that you have the legal right to upload contact data, initiate calls, and record or analyse calls where applicable.

5. Google Calendar and Google Meet Data

If you choose to connect a Google account, Outbound accesses Google user data only to provide the Google Calendar and Google Meet features you request inside the app. This may include calendar metadata, availability information, event details, attendee details you submit, Google Meet links, and OAuth tokens needed to keep the connection active.

We use this Google user data only to authenticate your connection, check calendar availability, create and manage calendar events, generate Google Meet links, send calendar invites through Google Calendar, display booked meetings in the app, and provide related support and security functions for those features.

The use and transfer of raw or derived user data received from Google Workspace APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not sell Google user data. We do not use Google user data for advertising. We do not use Google user data for unrelated analytics or profiling. We do not use Google user data to train generalized AI or machine learning models.

Google user data is shared only with Google as needed to perform the requested calendar and meeting actions, and with our service providers only where required to host, secure, and operate the app on our behalf under confidentiality and data protection obligations.

6. Disclosure of Information

We may disclose information to our hosting providers, telephony carriers, AI processing providers, payment processors, analytics providers, subcontractors, professional advisers, and regulators where reasonably necessary to provide the Services or comply with law.

We do not sell personal information. We only disclose information where required for service delivery, legal compliance, business operations, or where you have directed or authorised us to do so.

7. Overseas Disclosure

Some of our providers, storage systems, AI services, and telephony infrastructure may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles that information consistently with the Australian Privacy Principles.

8. Security

We use commercially reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

9. Retention

We retain personal information only for as long as reasonably necessary to provide the Services, comply with law, resolve disputes, enforce agreements, or meet legitimate business needs. You remain responsible for your own retention settings and deletion requirements where the Platform allows you to control them.

Where Google Calendar and Google Meet features are enabled, we retain connected-account tokens and related Google user data only for as long as needed to provide the requested integration, maintain the connection, meet security and compliance requirements, and resolve support or operational issues. Users can stop future access by disconnecting the Google integration in the app.

10. Access and Correction

You may request access to personal information we hold about you and request corrections where the information is inaccurate, out of date, incomplete, irrelevant, or misleading, subject to legal exceptions.

11. Complaints

If you believe we have handled personal information in a way that breaches the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with the outcome, you may also contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we may provide notice through the Platform or by other reasonable means. Continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy.

13. Contact

For privacy enquiries, access requests, correction requests, or complaints, please contact Antwork AI Pty Ltd using the details associated with your account or the support channels made available through the Platform.